While working with telecom customers, I kept seeing the same thing: small businesses who knew exactly what they wanted — a simple IVR menu, support in another language, a professional phone presence — but no idea how to get there.

Every time they asked for help, they were told to “submit a technical description” — even though they weren’t technical people. They were store owners, marketers, support staff. Their job wasn’t to write SIP routing logic. They just wanted to sound like a real company.

That’s when it clicked: most of what they needed wasn’t hard anymore. With today’s cloud tools, high-quality text-to-speech, and smart automation, we could make all those “premium” call center features available — instantly.

No need to hire someone to record audio files in multiple languages. No need to ask for tech support just to update hours. No downloading software. No wiring up desk phones unless you really want to.

I built SimpleCallCenter to make all of that go away — to give people a real system that works right from the browser, with full visibility, instant setup, and zero telecom knowledge required.

If you do need help, we’ll be here. But the goal is: you won’t need to ask.

The goal was never to trap customers in confusing pricing or bloated contracts. We built this in the spirit of open source — to make something people actually wanted to use, and to let the community help shape it into the best version of itself.

Eventually, we’d love to see SimpleCallCenter become the default choice for anyone building a call center — whether you're a solo founder, a growing support team, or just someone tired of being told “that’s not supported.”

And yes — for the geeks out there — we’ve made the platform developer-friendly too. If you want to build on top of it, tweak it, or automate workflows with the API, go for it. We think you’ll have fun.

— The Founder